End User License Agreement (EULA)

Operator (Licensor)

• Company: Operationrange Ltd
• Registration No.: HE418096
• Registered office: Spyros Araouzos 165, LORDOS WATERFRONT COURT, Floor 4, Flat 401, 3036 Limassol, Cyprus
• Apple Team ID: 65ZKSC8SAH
• Contact email: info@nanomama.ru
• Website: https://nanomama.ru

1. General provisions

1.1. Use of the App is permitted only after acceptance of this Agreement. Registration, sign-in, subscription purchase, file upload, journaling, creation of child profiles, and AI-feature usage all constitute acceptance.

1.2. The App is intended for users 18 years of age or older.

1.3. Children under 13 are not permitted to use the App. The App is not directed to children under 13. Users between 13 and 17 may use the App only with the consent and supervision of a parent or legal guardian.

1.4. The App is NOT a medical device, does NOT provide medical care, does NOT make diagnoses, and does NOT replace consultation with a qualified healthcare professional. All AI responses, week-by-week guides, symptom information, cry analysis, sleep analytics, and other content are provided for general informational purposes only.

2. License grant

2.1. Operator grants you a non-exclusive, revocable, limited, non-transferable license to use the App on any Apple-branded device that you own or control, in accordance with the Usage Rules of the Apple Media Services Terms and Conditions.

2.2. The license is for personal, non-commercial use only.

3. Account

3.1. You may register via email and password, or use Sign in with Apple, Google, Yandex, or VK where available.

3.2. You must provide accurate data, keep your credentials confidential, and not share access with third parties.

3.3. You may delete your account at any time from within the App or by emailing info@nanomama.ru.

3.4. We may restrict access in case of Agreement violations, security threats, abuse of AI features, or to protect the Operator, other users, or the App infrastructure.

4. Child data

4.1. You may create a child profile only if you are the parent or another legal representative of the child entitled to provide such data.

4.2. You are solely responsible for the lawfulness of submitting any child’s personal data, medical documents, photos, or other information.

5. AI features

5.1. Text queries, voice messages, images, documents, and other files submitted for AI processing or OCR may be processed using the RouterAI service and the providers connected through it.

5.2. AI responses are generated automatically without involvement of a doctor and without manual moderation.

5.3. You must not rely on AI responses as the sole basis for medical decisions. In case of alarming symptoms or emergency, consult a qualified physician immediately.

5.4. Cry classification feature is based on the open-source DeepInfant model (Apache License 2.0). It is provided as a guidance tool, not a diagnosis. The Operator does not guarantee the accuracy of cry classification results.

6. Subscription, trial, and AI-action packs

6.1. All paid subscriptions and AI-action packs in the iOS App are sold exclusively via Apple In-App Purchase (StoreKit). Prices are displayed by Apple in your local currency at the time of purchase.

6.2. Available products:

• Premium Monthly — auto-renewable subscription
• Premium Yearly — auto-renewable subscription
• AI-action packs — consumable purchases (10, 25, 50, or 100 actions)

6.3. Auto-renewable subscriptions automatically renew at the end of each paid period unless cancelled at least 24 hours before the end of the current period.

6.4. Manage and cancel your subscription via iPhone Settings → [your name] → Subscriptions, or at apps.apple.com/account/subscriptions. The Operator cannot cancel or modify Apple subscriptions on your behalf.

6.5. Refunds for Apple purchases are issued by Apple at reportaproblem.apple.com under Apple’s policy. The Operator does not process refunds for purchases made through Apple.

6.6. AI-action packs do not expire when the subscription period ends and roll over to the next period.

6.7. Family Sharing. Subscriptions purchased through Apple ID may be shared with up to 5 family members through Apple Family Sharing if enabled by the purchaser.

7. Payments

All payments in the iOS App are processed by Apple Inc. through the App Store. The Operator does NOT receive bank card details, does NOT store payment data, and does NOT initiate charges. Payment confirmation is received from Apple as a cryptographically signed receipt.

8. Intellectual property

All rights to the App, its source code, structure, design, texts, databases, trademarks, and interfaces belong to the Operator or are used on legitimate grounds. You may not copy, decompile, modify, distribute, sell, lease, transfer, or otherwise use the App outside this Agreement.

9. Limitation of liability

9.1. The App is provided on an “as is” and “as available” basis. The Operator does not warrant uninterrupted or error-free operation, absolute accuracy of AI responses, compatibility with all devices, or continuous availability of any specific feature.

9.2. The Operator is not liable for decisions you make based on records, reminders, analytics, or AI responses, except where such liability cannot be excluded by mandatory law.

9.3. The Operator is not liable for the actions of external providers — connectivity, hosting, Apple App Store, RouterAI, and providers connected through it.

10. Personal data

Personal data processing is governed by our Privacy Policy available at https://nanomama.ru/privacy-ios and by additional consents collected within the App.

11. Amendments

The Operator may amend this Agreement unilaterally. The new version takes effect upon its publication within the App or on the Operator’s website. Continued use of the App after publication constitutes acceptance.

12. Apple-related provisions (required by Apple’s Schedule 2)

12.1. Acknowledgement

You and Operator acknowledge that this Agreement is concluded between you and Operator only, and not with Apple Inc., and Operator (not Apple) is solely responsible for the App and its content.

12.2. Scope of License

The license granted to you is limited to a non-transferable license to use the App on any Apple-branded device you own or control, in accordance with the Usage Rules in the App Store Terms of Service. The App may be accessed and used by other accounts associated with you via Family Sharing or volume purchasing.

12.3. Maintenance and Support

Operator is solely responsible for any maintenance and support services for the App. Apple has no obligation whatsoever to furnish any maintenance or support services with respect to the App.

12.4. Warranty

Operator is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App to you (if any). To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be the sole responsibility of Operator.

12.5. Product Claims

Operator and you acknowledge that Operator, not Apple, is responsible for addressing any claims of yours or any third party relating to the App or your possession and/or use of the App, including but not limited to:

1. product liability claims;
2. any claim that the App fails to conform to any applicable legal or regulatory requirement; and
3. claims arising under consumer protection, privacy, or similar legislation.

12.6. Intellectual Property Rights

You and Operator acknowledge that, in the event of any third-party claim that the App or your possession and use of the App infringes that third party’s intellectual property rights, Operator (not Apple) will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim.

12.7. Legal Compliance

You represent and warrant that:

1. you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and
2. you are not listed on any U.S. Government list of prohibited or restricted parties.

12.8. Developer Name and Address

Operator’s contact information for any end-user questions, complaints, or claims with respect to the App: Operationrange Ltd, Spyros Araouzos 165, LORDOS WATERFRONT COURT, Floor 4, Flat 401, 3036 Limassol, Cyprus, info@nanomama.ru.

12.9. Third-Party Terms of Agreement

You must comply with applicable third-party terms of agreement when using the App.

12.10. Third-Party Beneficiary

You and Operator acknowledge and agree that Apple, and Apple’s subsidiaries, are third-party beneficiaries of this Agreement, and that, upon your acceptance of the terms and conditions of this Agreement, Apple will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third-party beneficiary thereof.

13. Governing law and disputes

This Agreement is governed by the laws of the Republic of Cyprus. Disputes shall be resolved by negotiation; if no agreement is reached, by the competent courts of the Republic of Cyprus, unless mandatory law of your country of residence provides otherwise.

14. Contact

For all questions, complaints, or refund requests not handled by Apple, contact: info@nanomama.ru.